Sensis

Yellow Pages scam ads - don't waste your time with this outdated source, we now have the internet – For over 15years, Yellow Pages refuse to remove my advertisement from 20years ago for a business I had at uni, i can only assume most businesses who advertise on this scam platform are not current and therefore fake.

Bad experience stay away – Dear Yellow Pages Team, I am writing to express my dissatisfaction with the service provided and to request the immediate cancellation of my contract. From the outset, the service has not met my expectations or the terms we discussed. I initially requested the cancellation three weeks ago, but have yet to receive a response or confirmation. I… Read more

engaged Thryv for a complete package, expecting comprehensive support, including Google AdWords, which I was later informed you could not provide. This has been a significant inconvenience, and I have since found another company to manage this aspect of my business. Furthermore, there have been unacceptable delays in getting my advertisement live. I was promised a one-week turnaround, yet it took over three weeks. Additionally, the placement of my listing was not as agreed upon; I was assured a top spot, yet my business was listed fourth. The content created by your team does not accurately represent my business or align with what I approved. This misrepresentation has impacted my business's reputation and effectiveness in reaching potential clients. I sent an email on 22/11/24 requesting the cancellation of the service, and I have also attempted to reach out to Sally Stephens via text and email, but have received no response. Additionally, your team has deleted our 'Google My Business' profile, which has caused further disruption. This issue is now being resolved by a new company. Given these circumstances, I am requesting the immediate cancellation of the service as of today, 18/12/24. I will not be making any further payments for a service that does not meet my business needs or reflect the agreement we had. As the service provided does not align with what I signed up for, I consider the contract void. I expect a prompt response confirming the cancellation of the service. Thank you for your attention to this matter.

Privacy Violation – Put up a free listing and to my horror they published my full name and home address on a web page. Of course I asked them to take it down but they won't. Do NOT trust Yellow Pages with your privacy.

Eichler Automotive Urangan Hervey Bay – We would like to highly recommend this business. The business owner Kyle was extremely honest, helpful and very reasonably priced. We operate a small business in town and without Kyle’s assistance last Friday and his exceptional service we would have incurred a significant loss to our operations. We will most definitely be returning to this business in the future if we require any more automotive work on our vehicles. Thanks Kyle.

My rep is awesome – My Sensis rep is awesome never stopped helping got me the work I needed and made my yellow pages and google adds campaign highly affective highly recommend Sensis and the rep too Show reply

beautiful TrueLocal, yellow and WhitePage listings – I had the excellent free TrueLocal listing for around 5 years along with my own Website, I then stopped running my Website as that was difficult to find, and easy to find my listing under TrueLocal and then to give them custom as a thanks I run an additional yellow ad, and you could click on website on the yellow page ad and it would upon my… Read more

website on TrueLocal, after a year I decided to cutback and phoned yellow and cancelled my contract, then I relented realising the good value and mistakenly started a white page listing which I may cancel as I meant to reopen my yellow pages listing, I have found Sensis honourable and good value especially when you consider that it includes a TrueLocal listing that comes up in the searches. I'm now with yellow and TrueLocal, excellent !!

Terrible service – Terrible service that provides no value. Also their customer support is terrible. They make it near impossible to cancel accounts. You have to speak to a rep. Kept on charging even after we cancelled. One of the worst services I have ever used online. Avoid at all costs!

Outdated platform and horrendous customer service – Tried multiple times to update my business address. 3 calls and multiple emails and still our address hasn't been updated, instead the lady tried to convince me to use their marketing platform

No sense Sensis – I was over charged for years listing my business before we all just changed to the internet. Now greatly diminished, sensis, you reap what you sew.

Terrible customer service – I was calling to become a customer of yellow pages. No one followed up with an email or questions I had in relation to what this service can offer. I have gone else where as I don't trust a business that can not respond back to any of your emails or when you call they pass you around and nothing gets answered. I feel sorry for people that have subscribed to this online service as I couldn't imagine they would get the best service

Auto Renewing Subscription – Absolutely abysmal service in trying to cancel a subscription - renewed without due authority. Happy to take your money but when it comes to responding by phone they keep you on hold for over an hour. Be wary as the sales tactics they use are devious and are not transparent. Money spent with Yellow Pages is money wasted and the only "benefit" is stress!

Long time Client review – We have been with Yellow Pages since 1990. We were one of the first to adopt Yellow Pages online. That is a long time. They have always been difficult to deal with and are not transparent with their advertising. I am very disappointed with the service as it is because of this we have decided to leave the advertising platform. Account managers… Read more

are always changing and continuity of service is impossible. You ask for things to be changed and nothing seems to happen. I did a lot of comparison and found the the cost per phone call to the company from the advertising had become too high to make it financially viable. My last Account manager did try to resolve issues however the platform is too hard to fix. The product for us was no longer viable and I tried to cancel this last year but was talked into giving it extra time. I gave it 7 months and the statistics were even worse. I appreciate that individuals within the company try and assist, but the company itself should try and develop products that produce results, they cling to old products that once were effective and no longer are telling clients they can fix the issues when they cannot fix issues. Loyalty to a company means nothing as you can see were were with Sensis Yellow Pages for over 30 years. I hope they can resolve there issues and give better service and advertising solutions in future.

"Free ad"??? offered by yellow pages – Be careful! "Free ad" offered by yellow pages is only for a purpose of collecting your contact details for further processing it (not for your small business free local ad, as most people would expect) In August 2021 (over 6 months ago) I have created my acc on Yellow Pages online, as I wanted to take advantage of the offer "Start for free with… Read more

FREE Ad" advertised there. Before my business details appeared on the yellow pages website I had already a call from yellow pages marketing staff offering me plenty of their marketing offers. I said I'm not interested in those offers at the moment, as I would like to check how effectively yellow pages will work for my new business at the local market first. I was surprised when after 1 month I tried to search my business locally (in my suburb) but my business did not pop up at all on the 1-st, 2nd, and last page. I gave a call to them reporting the issue. They said they were going to fix it soon, but they did not (they ignored it). I gave them a call 1 week later. The guy said he is going to fix the issue. He fixed the issue immediately. My business was appearing on yellow pages (locally) for... 1 week and then disappeared again. I gave them a call again, and again the problem was fixed, and like before after a week or 2 my business disappeared from the yellow page listing again. I'm not an expert in that field, but it looks like their system is set to delete (in 7-14 days' time) any free listings if the client did not book a paid ad, or did not take "advantage" of their other marketing (quite expensive offers) SHAME ON YOU! Yellow pages that your business strategy is based on bating customers with your fraudulent! "Free" offer. SHAME!

P.S. Here is the reply I have just received from Yellow Pages (SHAME! SHAME! SHAME! as they still want to play with customers the silly game)

Hi Gerard, My apologies. I was quite confident in making your listing go live again, however as a result of a software issue with our system your Free Listing won’t be live again till about a month from now. You wanted an a explanation as to why the system is not showing your listing. We just recently undergone a system changeover which has affected not only your Free listing, but many other businesses as well. Currently we are trying really hard to resolve not only your issue, but other businesses as well. Once again Apologise for the inconvenience.

Kind Regards, [Name Removed] Sales Consultant

T: 03 7032 8043

thryv.com.au

worst service and billing – By far the worse company to deal with. Customer service lacks people who know their job and billing is totally a joke....I wish there was another platform other than Yellow Pages.

Extremely poor service – After years of putting up with yellowpages (having purchased and paid for our webpage) i decided enough and tried to transfer the domain and webpage away from yellowpages. They only gave me the code to transfer the domain and refused to give me any info to transfer the webpage so now ive a domain name and no webpage - what a waste of money. Dont use yellowpages or advertise with them.

Sensis is a con. Money better spent elsewhere – It is a con job. After an extremely forceful sell, telling me that Sensis was a must to grow my on-line presence organically. Lots of promises. In setting up my site they listed a competitor. Failed to meet basic standard. Zero response to complaints, until I stopped payment. There is a cultural problem here, don't use. Its a con job.

Review system – I got a one star bogus review and only found out 4 months later by accident, when I asked why nobody let me know, They told me they are not responsible for reviews and it's google. It's just very interesting how when you write a Reply Yellow pages have to Approve it. They care more about reviews from strangers and don't give a damn about their… Read more

paying customers. See how much business you get when you only have one review and it just shows a one star. My Yellow ad was just above my Google ad and it ruined my reputation. I am BETTER off without them.

Useless products and support – We wanted to set up a new website, and they told us taht the only way to do that was to transfer our domain name away and use a different hosting company. What they didn't tell us is that once we do that it cancels our entire package with them, including hosting and emails. We were left without email access for two days until our tech guys figures… Read more

a workaround, but we don't know what we lost. Their techinical support was no help and jsut kept saying "you've moved the domain name away". Yes, the domain, but not the hosting or emails - which they are still billing us for! I would love to give 0 stars, but alas, can't.

strongly recommend not to use this company – this company charges for everything but we as customer get nothing , we pay for books to be prnted but they say limited areas only get books so when pay , i strongly recommed that this company is a waste of time as they are a old company living in a new world , google is the better company

Better Customer Service – BAD START MITIGATED BY , FINALLY , SENDING ME THE 3 PHONE BOOKS I'VE BEEN WAITING SO LONG FOR. YELLOW ALSO , HELP FULL WITH THE AUS POST TRACKING , WHEN ALL I WOULD OTHERWISE GET ARE CONSTANT FAKE AUS POST EMAILS.

Disgusting company – Please please please ... if I can stop atleast one person going through the hell this fraudulent company has put me through DONT ENGAGE THEM FOR ANYTHING - CLASS ACTION PENDING ! Absolutely diabolical from top to bottom - liars / frauds / crooks

Wasted of money – As others mentioned here signed up 6 months $426.at per month.not one job Send false job leads now and then which there never responded.still paying because I signed 6 month contract. Don't sign up.with them

Useless website stupid don't bother – Hasn't done a thing for me. I get annoying phone calls. I can't change or edit or delete my account without calling them not good it's 2021. Must have a mandatory abn well how can I change it to new business name

Waste of money – I signed up on yellow pages online advertising for a 6 months contact for $400 per month. I was told this package is good for me as they would get more clicks for my money being as they are a bigger company with more ad buying power. I got very few clicks on my ads less than I was getting when I did my own Google AdWords. Which led to very few… Read more

jobs but costing me more than double what I was paying when doing my own AdWords. Customer service was appalling promises of returning calls which never happened. Basically told you signed up for a six month contract bad luck.

New Business listing: Website has been broken for a long time – I have been trying to add a business to the free yellow pages listing for the past 12 months, but the website has been broken with an 'Error 500 - internal server error'. I get right to the end of entering everything in then it fails. I have tried to contact them by email with no response.

Dinosaur in the Digital Age – Do not even think about it. Sensis/Yellow Pages are utterly obnoxious and incompetent after they have your money. Questions or queries about what you're paying for treated with contempt, unprofessional excuses and passing the buck. They are also beyond slow to do everything, including 5 days to upload photos to your site in the year 2021 and they… Read more

actually tell you that with a straight face ?*@ I agree with so many others on this site that this is a highly questionable company with no hard evidence of any results for the money they take. ACCC should definitely be investigating this practice. My opinion has been affirmed by further unpleasant interaction with the Sales Team Leader no less. Totally see where the bad attitude comes from!

Sensis unlawful activities regarding contracts, accounts, affecting credit scores. ACCC. Defamation. Damages over period – Sensis Previous Acc 600121600 Today 4/2/21 i find out there is a credit default on my credit rating dated 30/4/2019 presumably for a digital cancellation fee for online advertising in 2018/2019 ($2776.30) After checking files and emails i find there are no legal/mandatory Notices issued via mail or email for the alleged amount in question, nor was… Read more

a secondary notice issued 30 days later stating the amount alleged to be owing which which only then would make the default legal and legitimate. If Sensis believes there is a legitimate amount amount owing, it should firstly contact myself and state what is alleged to be owing and or issue a statement of claim rather than issuing a unlawful, unsubstantiated credit default. I recommend you contact myself regarding these issues asap to prevent further litigation, and remove the incorrectly unlawfully issued credit default judgement against my Company. It seems Sensis has unlawfully affected my credit rating and and its acts to date are bordering defamation and damages, consistent over almost a 2 year period. I had advertised with Sensis for over 25 years and always paid my bills. Some years i have spent upwards of $50,000.00 annually. Check my History and see yourself. If this is the way you do business and treat your customers its obvious why i don't advertise with Sensis anymore. Sincerely Adam Hewes ADH Plumbing PTY LTD 0428436200

Absolutely discussed in this business – I highly do not recommend using this businesses services. I'm 18 years of age trying my best to do something in life and this business decides its okay to charge me $10,489. When i hardly make even $1000 in two months. They then admit to not consulting me about these so called "Products" i had purchased. On top of trying to get me to take down my… Read more

negative review by offering me a discount to a debt that i didn't cause. they even try and cover it up by rewriting things and saying it was " a mistake". Now original i wanted a free listing. Instead they do all this to me and think its okay. They have upset me and have lied.

20yrs loyal customer. Couldn't resolve an incorrect listing on sensis mistake – Sensis mistake at my expense. Would not resolve. Now using 25% of budget for much better results. Now deal with one person and get professional advice and immediate accurate action. 75% less advertising cost and at least 100% better exposure.

Never in your life time use this system – It is a sad sad fact the incompetence of this company should be investigated by a Royal Commission there is no no no excuse when you can't get a straight answer the ducking and weaving I would expect from Donald Trump not an Australian company run by ?